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WEBINAR AGENDA

▸ Purpose: Understand how price transparency is linked to patient loyalty and learn new tools and skills for providing more transparent pricing to patients

▸ Plan: Price Transparency Stats and Insights, Solving Challenges to Price Transparency, Innovative Technology and Processes, Q&A

▸ Outcome: Give you implementable skills to make you a better active listener and actionable strategies for building systems to improving listening at your organization

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SPEAKERS

Matthew Allen, DDS, CEO - DifferentKind

Matt is the CEO and co-founder of DifferentKind, a patient-focused platform that helps dental professionals measure and improve patient experience. A leading expert on person-centered care, motivational interviewing, and shared decision-making in dentistry, he has given over 100 talks to dental and medical professionals around the globe and has published 9 articles in peer-reviewed journals and other industry publications. He also serves as part-time faculty at the University of Colorado School of Dental Medicine.

Derek Giddon, DDS, CEO - Airpay

Dr. Derek Giddon is the founder & CEO of AirPay, which builds automation software for dental practices and DSOs.As a practicing dentist for 10 years in Brooklyn, Dr. Giddon witnessed firsthand the complex challenges surrounding dental insurance, revenue cycle, and patient financing. Out of that need, AirPay was born - a platform that specializes in automating the pre-appointment workflow for dental front desk teams around benefits verification, cost calculation, and patient payments.

Nicole Toudouze, CEO - Transcendental

Nicole is the CEO and founder of Transcendental, an industry-leading dental marketing and consulting agency. Transcendental specializes in growing dental practices and groups with custom, evidence-based marketing programs. Nicole has an extensive background in advertising, with a career in the ad agency space; she managed marketing strategy for brands like Bank of America, 7-Eleven, and H-E-B.

Erin Norris, Head of Growth - DifferentKind

Erin Norris is the Head of Growth and Customer Success at DifferentKind. She has 30 years of dental experience in various roles, from chairside roles to helping clinics bring in new technology. She is passionate about improving patient experience and spending time with her dogs.