Dental Expereince
Beyond NPS

Quantify and improve your patient experience with metrics that target loyalty and trust for improved oral health outcomes for patients and improved business outcomes for dental professionals.

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Ver·i·fy Your Patients' Experience

A single star rating doesn't tell the whole story. Especially when the stakes are high. We're redefining measurement in dental care to ensure you know exactly what your patients want. We then help you develop the evidence-based skills to build trust and develop loyalty.

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Meaningful Measurement

Patients receive practice-branded communication in their preferred format (SMS, email) the day after their appointment requesting feedback about their experience and outcomes.

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Data Refinement

Patient feedback is aggregated and displayed in a custom dashboard for providers, staff, regional managers, etc to highlight successes and target areas for improvement.

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Improvement Insights

Our machine learning ready data produces actionable, targeted insights to help dental teams improve across 14 experience metrics and 4 outcomes metrics using proven methodologies.

What could a patient experience leader do for your organization in 2025?

Check out our new white paper to learn more!

What people are saying about DifferentKind

DifferentKind dental quote

DifferentKind has been a game changer for understanding differentiators, market adaptability, and staff recognition.

Dr. Barry Bartusiak
Founding Dentist
Bartusiak Dental Care of Washington
DifferentKind oral health quote from the former CEO of Healthgrades

DifferentKind will help you effectively measure your patients experiences experiences so you can turn feedback into a critical metric tool to improve their care and outcomes.

Dr. Gene Ranieri
Director, Dental Study Club of Northwest Indiana
DifferentKind dental quote from FQHC federally qualified health center dental program

Our health center has worked with the DifferentKind team for over 5 years.  It’s exciting and motivating for our staff to see how their skills are reflected in positive scores in our patient experience dashboards.

Alynn Vienot Hayes
Director of Dental Program Operations,
Neighborhood Health Center
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What Optimal Patient Experience Can Do For Your Practice
↑ Treatment Plan Adherence
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↑ Quality, Safety, & Efficiency
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↓ Employee Turnover
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↑ Patient Loyalty
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Creating trust requires partnership & transparency.

If you're looking for the data to demonstrate your practice's commitment to patient-centered, evidence-based dental care, we'd love to chat with you.

Our Team

Dental patient experience leader Matthew Allen, DDS

Matthew Allen, DDS
CEO

Leading expert on person-centered care in dentistry

Dental patient experience leader Carolyn Brown, DDS, MA

Carolyn Brown, DDS, MA
CSO

Veteran subject matter expert in teledentistry, value-based care, medical-dental integration, and dental benefits

Rich Wertz

Rich Wertz
CTO

Seasoned technical leader with a lifetime of software development experience