Why We Measure Patient Outcomes and Experiences

DifferentKind works with forward-thinking and innovative dental practices to help improve your dental outcomes and create the best possible experience for you and other patients.

1. We measure the most impactful parts of your dental experience and the most meaningful outcomes

2. We provide that data to you back to you transparently, so you can trust the information you see about your dental practice
3. We help your dental office continually improve based on the feedback you provide

The results are available to everyone who visits differentkind.com, with up-to-date patient ratings and comments for providers and individual dental offices. Click here to search for your dental office.

Frequently Asked Questions

How are provider and office ratings calculated?

Provider and office ratings are calculated from survey scores on a 0 – 100 scale, just like grades back in your school days.

Why do some providers or offices not have a rating or comments?

In order to provide you with the most accurate and beneficial information, we only post feedback to a specific provider or office once they have received a minimum of 30 surveys. Given that we survey all patients, this generally happens very quickly.

Are all patient comments for providers and offices posted online?

The comments are displayed on a rolling 12-month period so that they are always relevant and timely to patients. You can always filter the comments or search based on what's important to you. Positive, negative, and neutral comments are displayed.  Excluded are comments that contain:

• Offensive, abusive or malicious language
• Names or detailed descriptions that jeopardize patient confidentiality or privacy (as per HIPAA)
• Comments about other dentists, departments, or offices
• Comments that are libelous
• Remarks that relate to the survey tool and are unrelated to the patient’s experience

Who receives the survey?

All patients receive a survey after their dental visits via text or email. To ensure that feedback is representative of all patients, surveys aren't sent to patients seeing the same dental clinician more than once every six months.

How else do you use the survey results?

DifferentKind aggregates all patient feedback to provide patient insights across the entire country, helping shape the direction of the future of dental care. Our goal is that every time you visit the dentist, the experience is better than your last one!

‍